38 replies to this topic

[Misterjudge]

Hi All,

New to the forum, a member of Volvo Owners Club & IAM. A member of VOC suggested I post here. Below is information of faults I've had with my Volvo XC90 D5 bought from Mill Volvo Knaresbrough August 2009. To cut a long story short (before you read the rest!) I have had nothing but hassle with theis car, and dealing with issues as they arose it was not until last week that I started to list all the issues - and I was shocked (& v.v.v. angry!). I had spoken to Mill to raise the issue with damaged headlight lenses and missing headlamp washer jet cover, and so emailed this with some pics on Friday night. Given the tone of the e-mail and issues one might have expected a reply or courtesy call by now.... but typical Mill, nothing!

I feel like having bought the car I am unimportant to Mill, customer service has been shocking to say the least, and almost every time I call there is no-one to help me, and rarely return my calls, even if I give them a couple of days to get back to me (or a couple of hours if urgent).

Anyway, I have spoken to finance company who are also going to investigate since the loan I have left on the car is secured by the vehicle itself, and I'm so fed up with Mill now (and almost finished my PGCE so have a little more time to deal with it) I will go as far as I need to get something sorted, the car properly checked and headlights replaced (and really a refund on some of the repairs I believe should be covered or been sorted before they sold the car).

Any help you guys can give gratefully received!

Cheers,

Chris.

14th August 2009 - Collected XC90 (FM05 ***) from Mill Volvo Knaresbrough (car first registered June 2005). Milage approx. 59,000miles.




September 2009 - New personalised registration plate transferred to vehicle (*** CNS)




October 2009 - Concerned about an intermittent knocking noise when going over uneven road surface the vehicle was taken to a nearby Volvo Main dealer in Wiltshire (en route to destination). The chief mechanic put the vehicle on the ramp to check suspension etc and commented that the brake discs were badly worn. Told I had only owned the car 6 weeks he said it shouldn’t have been sold in that state. I then informed him it was a Volvo main dealer that had sold the car to me. The mechanic and service manager were disbelieving that a Volvo main dealer would have sold the car in that state.




February 2010 - Windscreen washers failed. Cold and snowy weather, the vehicle was unsafe to drive 45mins from Skipton to Knaresbrough for repair. A local highly respected independent Volvo mechanic (Roger Newhouse in Skipton) replaced the washer pump at a cost of £125 (They did the repair mainly due to the accessibility and tools req’d). The pump had ‘popped’. Mill Volvo informed me it was not covered under warranty because it was caused by the weather. This despite me using high concentrations of screen wash oh, and the fact that it is a car designed by a Swedish company and Sweden has very harsh winters one would expect that such a vulnerable part would have been netter designed? (Ford influence???). I was off work sick at the time, and did not have the energy to fight to get the costs refunded even though I had a cast-iron warranty. Mill Volvo did not seem to be bothered and I felt it unlikely that my journey over to Knaresbrough would have been worth the time and cost. Not impressed with Mill customer service.




June/July 2010 - Noticed a change in the handling of the vehicle, slight wheel ‘scrubbing’ at the front on loose surface. Car in to Mill Volvo for a free safety inspection soon after, and found that the vehicle had suffered the AWD failure due to spline sleeve failure common on this MY vehicle. Convinced it was covered under warranty I felt confident it would be covered.




Also during the safety inspection I mentioned the 2nd row middle seatbelt occasionally ‘jammed’ when trying to belt up a passenger. The only way to remedy this was to let the seatbelt go all the way back in, then try again. Told by Mill Volvo this was not covered under warranty, and would cost me nearly £600 to repair! I cannot justify this (especially with all the other costs), and so have a seatbelt that does not operate properly, albeit intermittently.




During the safety inspection I was told the brake discs and pads were in a poor state, and needed to be replaced sooner rather than later. I had put this off since knowing of the state of them for 8 months or so, but careful driving and monitoring (and not too many miles during the period) had eeked out their use so far. Given the importance of this item I had them immediately replaced at Roger Newhouse in Skipton at my own expense (not covered by any warranty - or the fact that another Volvo main dealer had said the car should not have been sold with them in the state they were) - cost £575.




The rear wheel bearing were on the way out, so had to be replaced as would have been a likely MOT failure. Mill replaced them and fortunately covered on warranty - though had to be sure they didn’t try and charge me!




Also around this time the fuel filler door hinge failed, the bracket holding the spring broke and the door was able to swing open in normal driving. Vehicle taken back to Mill Volvo who replaced the hinge. Told not covered under warranty, so I was forced to pay. In my professional opinion as a product designer the Plastic hinge design - and particularly the spring retention pegs are of a sub-standard design given the use of the part.




August 2010 - Vehicle in to Mill Volvo for the AWD to be fixed. Informed that the spline sleeve failure had also damaged the angle gear, and this would cost £1500 to repair - not covered by warranty!!! I had purchased a 2 year extended Mill Volvo warranty when I purchased the vehicle, meaning I had 3 years warranty when the Volvo Selected Used Vehicle one year warranty included. I insisted that I did have a warranty, it was the best plan Mill offered, and that the repairs were covered. Mill insisted they were not. I contacted Volvo UK direct and spoke to (a very helpful and understanding) Customer Service Manager. However, the best they could offer was a 40% good will discount due to the damage being caused by a known fault, and the milage of the vehicle (about 72,000 miles from memory). This still left almost £900 to pay. Mill insisted I would have to pay it - or had I considered keeping the vehicle as a 2WD vehicle!!!! I didn’t buy a 2 tonne AWD vehicle just for it to be a big heavy 2WD car! Mill Volvo stood firm that it was not covered, but offered an additional £50 off the bill. I was forced to pay just over £800 to get the car back. Whilst t was being repaired I had need of a car, so had a basic V50, which cost me on insurance - Mill offered nothing by way of good customer service. By persevering The service manager at Mill discovered that the vehicle was indeed covered under the Mill ‘Plan A’ extended warranty, and so the vehicle went back to Knaresbrough for the warranty inspector to inspect the car and damaged parts. I was told the repairs were indeed covered, and I would get a refund. It took nearly TWO MONTHS for Mill to refund me the money!!! (and only then after much chasing by myself). Durning the summer of 2010 I had several trips backwards and forwards to Mill in order to get this sorted, at quite a cost in fuel (not to mention time wasted).




December 2010 - The offside dipped headlight failed. Buying new headlight bulbs I discovered that it was not a failed bulb. Checking fuses, swapping light clusters etc and speaking to mechanics at Mill Volvo, I was nowhere closer to discovering the fault. Posting on the Volvo Owners Club XC90 forum other owners quickly identified that it was most likely a CEM fault - caused by water ingress through the bulkhead. Oh, and this was another known fault on the vehicle - why did Mill not sort this out on the vehicle before it was sold by them?




January 2011 - Whilst driving home from work I got a message to say the brake lights had failed. Pulling over I checked and the brake lights were slowly ‘strobing’ when brake pedal pressed, and then going off altogether. Calling Mill Volvo the next day it pointed toward the CEM fault (though I could not see or feel moisture on it as far as I could get to it without removing panels etc). The car was booked in that weekend anyway for diagnosis due to the headlight failure.




When the car was taken in - and once again a loan car was required, at a cost to me for insurance - and water ingress was confirmed. This had gone down the wiring loom and into the CEM, irreparably damaging it. My recollection is that the CEM failure had damaged the wiring loom, which increased the cost. I was told it would cost me over £1000 to get repaired! I stood my ground, and refused to have to pay this - but the car needed to be roadworthy. I had also seen a sign at Mill Volvo the day I took the vehicle in that stated under the Mill ‘Plan A’ warranty wiring was covered. I was told by Mill that in fact wiring is not covered when it is damaged by the failure/fault of another item! But the CEM failed because of an acknowledged fault with the vehicle!! After much wrangling Volvo UK gave a good will discount of 40%, and Mill gave an additional (but small) discount, meaning I had to pay just over £600 to get the car repaired and handed back to me. I had intended chasing the warranty and trying to get my money back, however I am currently doing a one year PGCE teacher training course and all my efforts have been needed to complete the work required - I could not put my degree in jeopardy even though it is a large sum of money.




March 2011 - The low note on the two-tone horn failed. The remaining high note not that powerful, so as I needed to get sorted (didn’t want to be left with no horn) I just bought a £25 decent two-tone Ring horn from local motor factors instead of doing battle with Mill Volvo, and the hassle of driving all the way to Knarebrough (would have had to be a Saturday as had to be at school during the week). All was well, but 6 weeks later the low note failed again. I now only have the horn high note. Not as loud as original, but another fault to deal with - don’t know why just the low note would fail, unless there was an issue with voltage/current feeding the horns (but don’t know how this would be an issue).




May 2011 - On travelling to work one morning the offside headlight washer jet ‘cover’ came off the car. I did not know this had happened until I returned to the car after work and spotted the hole in the front bumper where it should have been.




20th May 2011 - At this time I am also at a point where I have finally reached a point where I find the state of my headlights unacceptable. Over the last 8 or 9 months I have noticed a ‘crazing’ and ‘pitting’ of the headlight lenses.This is predominantly on the tops of the lenses (the ‘horizontal’ surfaces), and is very, very bad. Putting a couple of images on the Volvo Owners Club website I realised from responses that they are in a very bad state indeed, impossible to be reparable by myself through any remedial action like rubbing compound etc. (and lost of time and effort either). On closer inspection I have discovered that the lenses are also pitted on the ‘return edge’ of the headlight - the back edge that drops down behind the bonnet/wing. I would guess from this that any damage caused from a carwash is highly unlikely. Even more so as I have only ever taken the car through an automated carwash once! It is usually hand washed by myself, and about half a dozen times a year by a commercial hand washing company. The damage to the lenses is almost identical on both sides of the car. Having owned a V50 from new for three years, and using exactly the same screenwash, car washing and care, and experiencing no damage at all to the headlights this is somewhat alarming. The headlight lenses were as good as perfect as far as I can remember when I purchased the vehicle. Looking at other XC90s of a similar age in the area I have not seen any with a hint of this crazing/pitting damage.




Over the last year the vinyl side panel on the face of the drivers seat has also started splitting. This has got quite bad now and I have a crack about 10cm long. This is on the top of the seat, nearest the door (where pressure is applied to the seat when getting in/out of the car). I have not worn clothes with sharp points/edges. In fact for the last 10 months the vehicle has done more miles with me wearing a suit than it has jeans. The car has now covered just 81,000 miles - of which 22,000 miles have been under my ownership, over 21 months, and almost all with me driving (just a few miles by my wife).




I am a careful driver, a member of the IAM. I look after my vehicles, ensuring they are in good working order, not driven carelessly, avoiding potholes etc. I entered once car I owned (a standard 440) into the Volvo Owners Club BKV, and came runner up in class. I have been a loyal Volvo owner since passing my driving test almost 18 years ago, owning a 340, 440, 850, 245, V50, and now XC90. I had almost faultless ownership and customer service during my time with the V50, but feel like the ownership of the XC90 has been nothing but hassle, and far from the experience one would expect from a premium vehicle from a premium brand.




In all, over the last 21 months I have spent around £1700 on the vehicle over and above the cost of purchasing and servicing the vehicle - and lets not forget it was purchased from a Volvo main dealer. This cost is despite good will discounts from Volvo UK. This is an unacceptable cost - and doesn’t include the nearly £600 I could have spent with Mill having the 2nd row middle seatbelt repaired!




I find this unacceptable, and will be seeking some recompense from Mill and/or Volvo UK. I feel that regardless of being a loyal Volvo owner for almost 18 years this is not the image/service/ownership anyone should have to put up with from a premium Volvo that is still not quite 6 years old.

[rhkumar]

Oh dear! I really feel for you. Can you not book it in with MRG for a full check under warranty or has the Volvo one expired? Also I would send your email to the MD of Volvo uk. Would not spend another penny at that Mill place. It sounds truly shit!
Not sure I have any answers but more knowledgeable will be here soon.
Good luck!

[Misterjudge]

 rhkumar, on 23 May 2011 - 20:10 , said:

Oh dear! I really feel for you. Can you not book it in with MRG for a full check under warranty or has the Volvo one expired? Also I would send your email to the MD of Volvo uk. Would not spend another penny at that Mill place. It sounds truly shit!
Not sure I have any answers but more knowledgeable will be here soon.
Good luck!

Hi rhkumar,

I've said to Mill I am inclined to contact BBC Watchdog and Volvo UK, but would prefer to sort it with them in the first instance - tried to give then a chance to sort it (or provide more ammunition for me if they fail to deal with it). I would have expected something back by now.

Is 'MRG' the Chippenham Volvo? If so, it's where I took the vehicle back in October 2009 when I heard a knocking noise and they commented on the state of the brakes (it's just round the corner from my aunt and uncles). However, Skipton is about 220 miles from MRG! Mind you, I could take it in when I'm visiting the relatives. A full inspection is definitely on my list of must haves, to try and give me back some confidence in the vehicle.

The Volvo Selected Used Car warranty finished on 13th August last year. That's when the Mill extended warranty kicked in, and runs until 13th August 2012.

C.

[rhkumar]

Yes that's MRG and it's highly rated by most on this forum!
Looks like that mill place will never really help you out. Can the warranty be cancelled and you take one out with MRG or an after Market one where you choose where to take the car!
To be honest I would send Volvo uk and watchdog an email in any case and cc mill on it. But that's would I would do.

Failing all that I would cancel the warranty and take the car to Tim Williams who is a forum member. He is in Coalville which maybe miles from you burst least you know it's being done perfectly!
Roy

[grainqey]

you might have to talk to pitbull ben he knows the correct "method" of dealing with dealers regarding warranty etc
sorry i couldnt help myself more, i quite like the xc90's but i dont know if i'd want one considering all the problems youve had
alex

[DSK]

I can't help on the legal/battling side of this but fwiw when I bought an almost new 15,000 mile example of the BMW M5 from a BMW dealer only to have a niggle (just felt a little slower than other club members M5's), i refused to accept any twaddle from the service managers and technicians mouths.  At the end knowing I would not be fobbed off and having changed a few engine components just to prove to them those were not the issue they told me I needed a new engine at a cost of £18K!  Refusing my BMW Warranty I paid additional for with the car they refused to do the work under warranty.  So I got my solicitor to handle the matter and THEN they quietly, without fussed put a new engine in.

Is it worth you also consulting your legal team on this one?

With regards to MRG, yes its a long way but I am not exactly on their doorstep and I happily take unpaid days off work (contracting) and travel to them even to have the smallest jobs done.  Not only are their rates amazing with our club discount but the level of customer focused care, attention to detail, quality of workmanship and always going the extra mile in every respect in truly in a class of its own!  Its best to have things done RIGHT the FIRST TIME!   So I would also highly advise the use of MRG Volvo in Chippenham.

[Chris1d]

If you car is on Finance (Hire Purchase) you need to put in writing all the faults you have experienced. The vehicle belongs to them and as such they are responsible for ensuring it is safe and roadworthy. Faults like the above shouldn't occur. I  had a 2006 Vectra 1.9 CDTI SRI for a year. It spent a lot of time backwards and forwards to the vauxhall dealer I bought it from with issues from the gearknob falling off to 2 sets of swirl flaps failing. I also had an alternator and some other niggles. The dealer tried to bill me for the swirl flaps and I politely declined saying the warranty should cover but as the car was over its mileage/age it wasn't. I spoke to my finance co who spoke to the dealer and all my bills were dealt with. I don't know if the dealer just did it or if the finance co pad but it didn't cost me.


On the other hand my Volvo S60 engine exploded at christmas with the variable valve timing cogs snapping causing mayhem in the engine bay. The bill was £3001. Finance company said it was not their problem as the fault didn't occur withing the first 6 months of ownership and Volvo wern't interested either. Car was out of warranty on 96k too.



Hope this helps!

[Misterjudge]

 Chris1d, on 23 May 2011 - 21:28 , said:

If you car is on Finance (Hire Purchase) you need to put in writing all the faults you have experienced. The vehicle belongs to them and as such they are responsible for ensuring it is safe and roadworthy. Faults like the above shouldn't occur. I  had a 2006 Vectra 1.9 CDTI SRI for a year. It spent a lot of time backwards and forwards to the vauxhall dealer I bought it from with issues from the gearknob falling off to 2 sets of swirl flaps failing. I also had an alternator and some other niggles. The dealer tried to bill me for the swirl flaps and I politely declined saying the warranty should cover but as the car was over its mileage/age it wasn't. I spoke to my finance co who spoke to the dealer and all my bills were dealt with. I don't know if the dealer just did it or if the finance co pad but it didn't cost me.


On the other hand my Volvo S60 engine exploded at christmas with the variable valve timing cogs snapping causing mayhem in the engine bay. The bill was £3001. Finance company said it was not their problem as the fault didn't occur withing the first 6 months of ownership and Volvo wern't interested either. Car was out of warranty on 96k too.



Hope this helps!

Thanks for your support guys. Got a bit fed up about the whole thing last night, then stumbled upon the email I'd sent the directors of Mill Volvo last year when they messed me about on the AWD refund. Sent them a strongly worded e-mail of complaint, and by midday today I had an acknowledgement e-mail (one of my complaints was they never return calls or acknowledge emails etc), and a promise to contact me within 24hrs once they've looked into it. Missed a call at 3:30 this afternoon (I was just finishing teaching), from the operations director of Mill who left a voicemail saying he was dealing with it and hoped to talk to me about the issues soon. As he said he was going into a meeting we've not had a chance to talk. Hope tomorrow I'll be able to start the ball rolling to resolving the issues. Will keep you posted.

[rhkumar]

Good luck!

[Woodmeister]

Do what you;re doing...Get a full inspection by another dealer and document everything, including what was said by the other dealer about the brakes...then, depending on their response, go from there.

A friend of mine ( a young navy guy - nice guy though, love him lots) jumped straight into a 5 grand finance deal on an '03 60k GTI180 Pug 206 without telling anyone with any experience (who would've responded 'STOP!'). I inspected the vehicle - it had a CV grease all over one of the front wheels, odd tyres all over, uneven wear on all tyres, a knocking noise when steering left hard, uneven idle...but apparently this was because 'it had been stood for a while' (words of the SALESMAN!!!!!)

We wen t straight back with me dressed in oily overalls and a very offiicial-looking vehicle safety report and they did everything. Basically, there are some dealers out there who are just looking to give you a bad deal and hope you don't complain!

I live in Kuwait at the moment, and the general way of things here is that you haggle like mad, because EVERYONE lies to you, as long as they sell you whatever. So, go on that premise.

Not sure what the other members might think about this, but I would say, as a PGCE student, an XC90 was not the best first choice....but I know nothing about your requirements, other than other owners of '04-05 Volvos, XC90's and the estates, and they don't seem stay together 'on their own' like they used to. VOLVO is FORD's 'parts reject bin' now, in my humble opinion.

I am not intending to put you in the same boat as my young, impulsive friend, as this shouldn't happen to you...Mill is a dealer, but then it shouldn't have happened to him either. Put it this way...I knew something wasn't right when, as we appraoched the office, outside the showroom and workshop of the my friend's 'vendor' (a large dealership near Siddely,Bexhill), was a lovely metallic grey Mercedes estate, with an 11 grand price tag...but with a wing mirror missing, clearly snapped off with tubes and wires hanging out!!!!

What self-respecting car dealer does that!!

[T5-Andy]

Sound advice above regarding MRG, let us know what Mill Volvo say now that you have a Director involved and we'll take it from there,

Andy

[Misterjudge]

 T5-Andy, on 25 May 2011 - 14:01 , said:

Sound advice above regarding MRG, let us know what Mill Volvo say now that you have a Director involved and we'll take it from there,

Andy

Thanks for your support guys.

Just had a phonecall from the manager of Mill Knaresbrough. He's seen the pics of the damaged headlights, and though he needs to see them to be 100% sure - which is really the only way, it's difficult to be sure of the full fault from a pic - he has costed up new headlights (can't buy just the lenses!) and the replacement headlight washer jet cover........£801.36!!!!!!!!!!! They're 'avin a laugh! He said he will speak to Volvo UK who MAY offer a small goodwill discount, but likely to be no more than 25%.

So in summary if I get the headlights and 2nd row middle seatbelt fixed at a main dealer I would have spent nearly £3000 on the car over and above the purchase price of £15000!!! This I explained to the guy.

Having said that we had a good conversation, I felt like I was getting somewhere near the customer service one would expect.

Yes, as a student an XC90 isn't the most obvious choice! I bought it at 4 years old when I was working full time as a design manager getting a decent (but not excessive - woulda got a brand new one!) wage and a car allowance, and knowing that I would likely be becoming a student for a year. On paper it does everything I want it to do, and when it isn't falling apart it achieves this.

The car will be going into the garage to have a thorough check over in 10 days when the garage manager is back off holiday, and he will be able to crunch some numbers to look at the options. Can't happen soon enugh.

Will keep you posted!

[Dream3r]

Wow, I am just going to burn my Mill Warranty, it's plan B too.

Hope you get sorted!

John

[T5-Andy]

 Dream3r, on 25 May 2011 - 20:34 , said:

Wow, I am just going to burn my Mill Warranty, it's plan B too.

Hope you get sorted!

John

See your 'Mill' warranty??? See the camera in the picture below??? The camera is the more effective of the two!!!



Incidentally, just how much did you pay for these "warranties", whilst I'm guessing that they're written on copious quantities of (probably) shiny, glossy paper I'd be prepared to wager that they still aren't worth the paper they're written on!!!! A salutory lesson there for anyone even considering purchasing an extended warranty plan, think long and hard about your purchasing decision, shop around to get the best possible deal and then...






DON'T DO IT!!!!!

[Dream3r]

I got mine as part of the deal to by the R.

it was up for x, I got it for x- £200 and a tank of petrol, plus an additional year of warranty to make 2 years.

My main concern was cylinder liners and angle gear which is covered, it looks like it won't be cut or dry if it ever has to be activated!

One of the best fail pics that.

[adieu]

The best extended warrenty I ever got was on my old Mitsubishi gallant, car was 3 yrs old and I bought another 3 yrs for £600. Had over £4000 of warrenty work carried out... Everything was covered including seat belts all round at a cost of £1000 and a new clock at £200. also had a new 3rd gear fitted. Main dealer warrentys are normally very good.

Good luck, I hope you get it sorted.

[Misterjudge]

Hi All,

The XC90 went back to Mill Knaresbrough today. As teaching my wife took it in. They checked it over and did what they said they would - e.g. check it over, big deal!

Garage manager called me at close of business to report back. Said the good news is they could not find any issues with the vehicle other than wear on the engine mount (over an above my reported faults). His view on the damage to the headlights... "it's unlikely to be an MOT failure at the moment, we've never seen anything like it before.... if it was scratches to the INSIDE of the lens then maybe it might be an issue, but as it's on the OUTSIDE.... I mean we could speak to Volvo but....?"

In other words they guy was saying 'tough, we're gonna do nothing about it'. He even had the cheek to say that a car that is 6 nearly 7 years old or so is going to have a few niggles.... the car is only 6 years old at the end of June!!!!!!!

He just didn't seem to give a stuff, and I got the feeling he wasn't bothered. When I reminded him of the number of faults with the vehicle, and that some of these were bought to the attention of the garage before the car was 5 years old, and still within the 12 month Selected Used Volvo warranty, he just turned round and said he'd upheld his part of the bargain, offered me and carried out  FREE safety inspection, and at the time booked in, and called me back as promised to my wife. BIG DEAL! They offer ALL customers a free safety inspection each year in the hope they'll uncover something that needs repairing so they get the business!!! I don't know what sort of mug he takes me for.

I reminded him of the poor customer service I have had from the garage over the last 18 months, not least the balls-up over the AWD failure where the garage that sold me the car and warranty not 12 months previous didn't know I had the warranty, and then took 2 months to refund the money - he said he wasn't in charge then, and wasn't dealing. I felt fobbed off, he has the facts, he is in charge now, and I said he just seemed to be telling me I should just accept what I've got as there is nothing new wrong with the car that they can see.

I tried so hard to be amicable, but just got the brush-off. He asked what I expected, so I advised I had returned the quality pack to the customer complaint section of the finance company, and that I had been told the garage would be getting a copy. I advised him of my expectations - a concise list of rectifications to faults as listed in my original e-mail, such that the vehicle was in a fit state as could be expected from a premium vehicle of average milage and relatively young age (considering the faults reported before car was 5 years old). I think the guy was a bit surprised, but told me he was reporting back to the directors of the company in a couple of days, and he would then come back to me.

Drove home 'somewhat angry' shall we say.... Of corse to be honest I expected little else, but despite trying to be realistic - no one has died - I just felt like Mill couldn't care less, as I have experienced before. If I'm wrong then perhaps Mill need to address this and review how they handle customers and complaints (in my last job I had to deal with irate customers as I was design manager and contact point for fitters/customers who had issues with their furniture, so I have a handle on dealing with customers/customer complaints from both sides - I don't think I am unique or much different from other customers in respect of expectations from a main dealer).

I await the response from Mill in a few days, hopefully hear back from finance company soon also.

In the meantime I took the car to the local Volvo specialist in Skipton (Roger Newhouse) who I've had a couple of cars off some years ago. He also services local Police vehicles, including their traffic cars, so highly respected. He inspected the car and was positive about it which has restored my faith in the vehicle somewhat. He also said they have seen a number of Volvos with the same damage to the headlights that I have, and is sure some of these were replaced by Volvo under warranty. I've also done a Google search on headlight lens problem which returned anecdotal evidence of other Volvos suffering what sounds just like the problems I have with the headlight lenses - and appears mostly replaced by Volvo under warranty. I advised the Mill manager of this, and he went strangely silent...

Thankyou for putting up with another rant! The saga continues, I fear I may need to involve solicitors soon if I get no joy from Mill - I wouldn't mind if they at least TRIED to offer me something by way of goodwill/customer service if only to preserve some customer loyalty!

Anyone got some advice on how to deal with these guys? I could of course just give up and not stress myself, but financially it doesn't seem to make sense to get rid given what I have already paid...

Cheers,

Chris

[V70D5]

So sorry to hear of your continuing problems, feel free to rant on.  The more times the likes of Mill Volvo Knaresborough are a bunch of useless, untrustworthy, shoddy eejits with non existant customer services (in my opinion), is typed on the net, the more people will find out the truth about them and take their custom elsewhere.  Sadly this is how I feel about Volvo stealers and VCUK are just a big bunch of IMHO as well.  Good luck with your battle.

[Redbrick]

Mill Volvo Knaresborough


This is still higher on a Google search:

http://www.volvoforu...ead.php?t=21027

[V70D5]

Give it time Andy...